Hornbill Trust
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May 30 2013

Scheduled Maintenance (7 June 2013, 1am)

We are planning to carry out maintenance on your Myservicedesk.com instance on 7 June, during the agreed window of downtime, for a period of at most 1 hour. During this period of downtime, your Myservicedesk.com instance will not be available. The maintenance work will involve:

  • Adding an ftp folder to allow customers to save knowledge base images to their Myservicedesk.com instance
  • Applying a mailserver fix for Exchange 2010
  • Applying a data import tool fix to resolve an issue when importing profile codes from XLS
  • Applying a fix for an  ITSM defect: Unable to raise Incident or Service Request via Customer Mobile Portal due to certain characters within Priority name
  • Applying a fix for an ITSM defect: On Hold Notifications are not delivered correctly as more than one customer receives an email
  • Applying a fix for an ITSM defect: users can see html syntax when self service session times out.

If you have any questions/queries regarding this maintenance work, please do not hesitate to contact us on cloudsupport@hornbill.com



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