Hornbill Trust
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Welcome to Hornbill’s Cloud Services Platform trust portal which is provided to give our PaaS and SaaS customers a real-time view of system performance, security metrics and other related information.  Our cloud platform powers services including myservicedesk.com and hornbill.com.

Information available on this site includes: –

  • Real-time service availability
  • Current and historical uptime and availability performance
  • Customer-specific availability and resource utilisation
  • A security focused Blog for our community to follow and comment on
  • Our terms of service and privacy statements

We are totally committed to providing a top quality service to each and every customer. We aim to work in partnership with our customers in providing our cloud services and will aim to be transparent and open about the services we provide at all times.



Uptime SLA


Uptime Target


Platform Uptime Last Month
Platform Uptime This Month