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Jun 23 2014

UK Myservicedesk.com partial outage (23 June 2014, 17:15pm)

by admin in Blog

At 17:15 we started experiencing intermittent network connectivity inside our cloud infrastructure that would have caused service disruption for a small number of our Myservicedesk.com customers. We began investigating the issue immediately, and full service was restored by 18:05.

Our initial diagnosis is that a network error occurred within our data centre providers network, and this disrupted communication between two critical parts of our cloud infrastructure. We have asked them to carry out a full investigation, and will pass these details on to customers as soon as they become available to us.

As always we aim to provide as little downtime as possible, and take outages like this very seriously. We will use any information gathered to further improve our cloud infrastructure and further improve it’s resilience.

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

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