DNS Server Errors – All SaaS instances.
At the present time our SaaS customers may be having issues connecting to their instances using their DNS address (customer.myservicedesk.com).
This is due to an issue our DNS provider is having.
They do not currently have an ETA to fix the issue, but you can keep up with any developments on their twitter feed here: http://twitter.com/zerigo
In the mean time you can connect to your SupportWorks instance using the IP address. If you do not have this please contact cloud support.