Hornbill Trust
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Feb 24 2016

Scheduled MyServicedesk.com Upgrade – 3rd March 2016

We will be upgrading the HTTP server on all Supportworks instance to the latest version on Thursday 3rd March 2016 at 00:30 server time. This release contains a number of security\hardening changes and allows us to maintain our A+ rating for SSL security.

This will require around 5 minutes of downtime during which your services will be unavailable.

This is a server side upgrade only (No changes to any template\configuration) and post upgrade there will be no need to upgrade your client.

If you have any queries concerning the upgrade please feel free to contact cloudsupport@hornbill.com.

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

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