Hornbill Trust
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May 30 2013

Scheduled Maintenance (7 June 2013, 1am)

We are planning to carry out maintenance on your Myservicedesk.com instance on 7 June, during the agreed window of downtime, for a period of at most 1 hour. During this period of downtime, your Myservicedesk.com instance will not be available. The maintenance work will involve:

  • Adding an ftp folder to allow customers to save knowledge base images to their Myservicedesk.com instance
  • Applying a mailserver fix for Exchange 2010
  • Applying a data import tool fix to resolve an issue when importing profile codes from XLS
  • Applying a fix for an  ITSM defect: Unable to raise Incident or Service Request via Customer Mobile Portal due to certain characters within Priority name
  • Applying a fix for an ITSM defect: On Hold Notifications are not delivered correctly as more than one customer receives an email
  • Applying a fix for an ITSM defect: users can see html syntax when self service session times out.

If you have any questions/queries regarding this maintenance work, please do not hesitate to contact us on cloudsupport@hornbill.com

May 30 2013

Scheduled Maintenance at Peer1 UK Data Center (30 May 2013 – 31 May 2013, 3 June 2013)

Scheduled maintenance at our UK data center  will be performed on May 30th 23:00GMT – May 31st 06:00GMT and June 3rd 01:00 – 06:00GMT 2013.  This is for planned maintenance activities which form part of Peer1’s Network Integration Project to enhance connectivity between its UK data centres.

We have been informed that this scheduled maintenance should not impact our infrastructure and therefore should not impact your service. The Infrastructure team will, as usual, be monitoring all myservicedesk.com instances 24 x 7.

Infrastructure Team

May 30 2013

Scheduled Maintenance (7 June 2013, 1am)

We are planning to carry out maintenance on your Myservicedesk.com instance on 7 June, during the agreed window of downtime, for a period of at most 1 hour. During this period of downtime, your Myservicedesk.com instance will not be available. The maintenance work will involve:

  • Adding an ftp folder to allow customers to save knowledge base images to their Myservicedesk.com instance
  • Applying a mailserver fix for Exchange 2010
  • Applying a data import tool fix to resolve an issue when importing profile codes from XLS
  • Applying a fix for an  ITSM defect: Unable to raise Incident or Service Request via Customer Mobile Portal due to certain characters within Priority name
  • Applying a fix for an ITSM defect: On Hold Notifications are not delivered correctly as more than one customer receives an email
  • Applying a fix for an ITSM defect: users can see html syntax when self service session times out.

If you have any questions/queries regarding this maintenance work, please do not hesitate to contact us on cloudsupport@hornbill.com

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

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Platform Uptime This Month