Hornbill Trust
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Jan 25 2013

Scheduled Maintenance (3 February 2013)

We are planning to upgrade myservicedesk.com instances to the latest release of ITSM (version 3.4.14.1) on 3 February 2013, at 00:05. The upgrade will take at most 1 hour, and requires downtime to your instance.

If your instance is subject to this upgrade, you will receive an email notification from the Cloud Support team.

If you have any questions/queries regarding this maintenance work, please do not hesitate to contact us on cloudsupport@hornbill.com

Jan 24 2013

Scheduled Maintenance (1 February 2013)

We are planning to carry out maintenance on your Supportworks instance on 1 February, during the agreed window of downtime for a period of at most 1 hour. During this period of downtime, your Supportworks instance will not be available. The maintenance work will involve deploying a patch to:

  • allow customers to save email addresses for Analysts which are greater than 32 characters in length
  • improve the robustness of the server service
  • resolve a memory leak in XMLMC

If you have any questions/queries regarding this maintenance work, please do not hesitate to contact us on
cloudsupport@hornbill.com

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

Platform Uptime Last Month
Platform Uptime This Month