Hornbill Trust
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Dec 20 2012

Disruption to services (20 December, 2:25pm – 3:15pm)

Between 2:25pm and 3:15pm today, a small number of customers were unable to connect to their Supportworks instances. The problem was caused by a failure to a PDU (Power Distribution Unit) which one of our hypervisors (hosting the affected instances) was plugged into. Affected instances were migrated to a second hypervisor while theproblem was addressed. Once the affected systems were back online, database checks were performed to ensure that there was no data corruption. We apologise for any inconvenience this may have caused.

If you have any questions or concerns about this outage, please contact cloudsupport@hornbill.com

 

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

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