At Hornbill we are committed to providing the highest level of service possible. In order to build confidence and trust we are open and transparent with the levels of service we provide and honest when things go wrong. While our standard terms of service contractually commit to service availability of no less than 99.5% we always measure ourselves against an operational target which is set at 99.95% – significantly more stringent than our contractual SLA. The status information below shows the past twelve months of service availability so you can see how we fair against our operational targets. Uptime shown for the current month represents the availability for the current month to date and is updated daily.
|Mar 2016||Apr 2016||May 2016||Jun 2016||Jul 2016||Aug 2016||Sep 2016||Oct 2016||Nov 2016||Dec 2016||Jan 2017||Feb 2017|
Any maintenance work is carried out within a time window agreed between us and each customer impacted and we give at least 7 days prior notice. Because of the design of our infrastructure and systems, most maintenance activities only impact individual customers for 2-3 minutes at a time.