Hornbill Trust
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At Hornbill we are committed to providing the highest level of service possible. In order to build confidence and trust we are open and transparent with the levels of service we provide and honest when things go wrong. While our standard terms of service contractually commit to service availability of no less than 99.5% we always measure ourselves against an operational target which is set at 99.95% – significantly more stringent than our contractual SLA. The status information below shows the past twelve months of service availability so you can see how we fair against our operational targets. Uptime shown for the current month represents the availability for the current month to date and is updated daily.

Jun 2016 Jul 2016 Aug 2016 Sep 2016 Oct 2016 Nov 2016 Dec 2016 Jan 2017 Feb 2017 Mar 2017 Apr 2017 May 2017
Average 100 100 100 100 100 100 100 100 100 100 100 100
sw-us-01 100 100 100 100 100 100 100 100 100 100 100 100
tng-uk-01 100 100 100 100 100 100 100 100 100 100 100 100

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Service availability is measured against our infrastructure as well as instance level services using remote service monitoring which is away from our own data centres, which means this should represent a fair assessment of the availability of our service to our customers.

Any maintenance work is carried out within a time window agreed between us and each customer impacted and we give at least 7 days prior notice. Because of the design of our infrastructure and systems, most maintenance activities only impact individual customers for 2-3 minutes at a time.


Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

Platform Uptime Last Month
Platform Uptime This Month