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Nov 08 2013

Scheduled Maintenance for Myservicedesk.com PRO customers (7 December 2013)

We are planning to carry out maintenance on your Myservicedesk.com PRO instance on 7th December 2013, during the agreed window of downtime, for a period of at most 1 hour. During this period of downtime, your Myservicedesk.com PRO instance will not be available. The maintenance work will involve upgrading your instance  to ITSM 3.5.1. The details of the functionality available in this release of ITSM can be found on Hornbill’s Customer Portal:

https://community.hornbill.com/#docviewer?doc=Supportworks-ITSM-Enterprise

In advance of the upgrade, users can try out the latest version of ITSM by logging in to ukdemo.myservicedesk.com . The login credentials  can be found here:

http://www.myservicedesk.com/uk/thanks-for-registering-uk/

Myservicedesk.com EXPERT and DEVELOPER customers are not affected by this scheduled maintenance.

If you have any questions/queries regarding this maintenance work, please do not hesitate to contact us on cloudsupport@hornbill.com

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

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