Scheduled Maintenance for Myservicedesk.com PRO customers (12 April 2014)
We are planning to carry out maintenance on your Myservicedesk.com PRO instance on 12th April 2014, during the agreed window of downtime, for a period of at most 1 hour. During this period of downtime, your Myservicedesk.com PRO instance will not be available. The maintenance work will involve upgrading your instance to ITSM 3.5.3. The details of the functionality available in this release of ITSM can be found on Hornbill’s Customer Portal:
In advance of the upgrade, users can try out the latest version of ITSM by logging in to ukdemo.myservicedesk.com . The login credentials can be found here:
Myservicedesk.com EXPERT and DEVELOPER customers are not affected by this scheduled maintenance.
If you have any questions/queries regarding this maintenance work, please do not hesitate to contact us on firstname.lastname@example.org