Hornbill Trust
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Nov 14 2013

Possible intermittent connection issues for UK Myservicedesk.com customers (17 November 2013, At most 10 minutes during the window midnight – 4am)

On 17th November 2013, between midnight and 4am, scheduled maintenance is taking place at Hornbill’s primary datacenter. During this maintenance window, some UK Myservicedesk.com customers may experience intermittent connection issues to their Myservicedesk.com instances. We have been advised that such intermittent connection issues will last at most 10 minutes during the maintenance window. The OnCall team will of course be monitoring all systems and will carry out any corrective actions necessary to minimise disruption to your service.

If you have any questions about this scheduled maintenance, then please contact cloudsupport@hornbill.com

The Infrastructure Team

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

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