Hornbill Trust
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Mar 28 2012

Network problem – where did all my packets go?

Today our service was impacted by a network problem that occurred within our Portsmouth/UK data centre.  The problem occurred at 10:48 BST and lasted for approximately 6 minutes during which time there was up to 80% packet loss within the data center network.  The network team reported the problem was caused by a spanning tree event that occurred during “routine trunking” but was quickly resolved.

We expect a full post-mortem report around the event within 72 hours and of course will act immediately should there be any lessons learned.

We apologise for any inconvenience this may have caused our customers.

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

Platform Uptime Last Month
Platform Uptime This Month