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Feb 27 2013

Possible disruption to Myservicedesk.com instances (in UK) (27 February 2013)

Some UK Myservicedesk.com customers may be experiencing a slow-down in their Supportworks instances. Our infrastructure team discovered a slow ping (around 1:58pm) and are currently discussing the issue with our data centre provider.

We will post updates here as soon as they become available.

Update, 27 Feb, 2:22pm — The problem was resolved at 2:15pm. Please feel free to contact cloudsupport on
cloudsupport@hornbill.com if you experience any problems following this period of disruption.

Infrastructure Team.





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