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Dec 17 2013

Outage at UK datacenter (17 December 2013, 17:09)

At approximately 17:09, we experienced an outage at our primary datacenter which has affected some Myservicedesk.com instacnes in the UK. We are working on resolving the problem and will post an update here shortly. If you have any questions, please call the Cloud Support number on +44 203 286 0582

Update: 17 December ,19:01: Affected services recovered around 19:01. We will send a report on the outage
to primary contacts tomorrow morning.

Systems will be monitored as always by our 24×7 On Call team. If you have any questions or concerns, please
email cloudsupport@hornbill.com

Thank you and apologies for any inconvenience caused

Infrastructure Team

 

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

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