Hornbill Trust
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Apr 13 2012

Intermittent Disruption 13 April (Midnight)

You may have experienced some intermittent problems connecting to your instance around midnight. The on-call team were alerted to the problem and they promptly established that there was an issue at our UK datacentre. A call was logged with Peer1, who confirmed that there were network problems in their Portsmouth datacentre. The intermittent problem lasted just under 10 minutes. We will continue to monitor the situation through the night.

Update (2:15am):

At this time, all network access to the Portsmouth DCO has been fully restored and we are not recording any further packetloss or latency. A full post mortem will be made available in the near future. If you are still experiencing any connectivity issues, please reach out to support immediately. We apologize for any inconvenience caused.

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

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