Hornbill Trust
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Jul 24 2012

DNS service now back online

We are pleased to inform you that the outage experienced by our third-party vendor for managing DNS for myservicedesk.com is now fully resolved. Our Information Security Manager requested the steps taken by the vendor to prevent such an outage from occurring again. The vendor has provided this information, which our infrastructure team is reviewing. We will continue to liaise with the vendor to ensure reliability moving forward. In the meantime, we are improving our monitoring to ensure that any further outage to the DNS service is identified as soon as possible.

If you have any questions on the outage, please do not hesitate to contact cloudsupport@hornbill.com

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

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