Disruption to service 17 May 2012 (3:15pm-3:30pm)
From 3:15pm – 3:30pm, you may have experienced intermittent connection to your Supportworks instance. Our cloud Support team were alerted immediately to the problem and logged a call with Peer1 — there was a network issue at our datacentre in Portsmouth. Once we have the full details from Peer1, we will provide an update on trust.hornbill.net. All services are back to normal.
Official statement from Peer1:
On May 17th, at 15:15 BST, PEER 1 Monitoring systems registered a
network event in the Portsmouth data center where multiple network
devices and servers were not responding to checks. Our Network
Engineers were quickly engaged to determine the root cause of the
situation. Upon an investigation into the issue determined a loop was
being caused by an incorrect provisioning configuration, implemented at
the local data center level.
At 15:32 BST, the Network Engineers were able to correct the
configuration and restore network stability.
Going forward PEER 1 will be conducting a full audit of our data center
configuration processes and procedures and make the necessary
All of us at PEER1 sincerely regret the inconveniences associated with
this incident. We apologize for this disruption and thank you for your
continued patronage and understanding.