During the last 30 minutes we have started to receive calls from our userbase that they are unable to login to their instance.
We have identified the problem as a large routing issue to the data center which holds your instance.
We are working with our data center to resolve the issue and will provide updates every 30 minutes until resolve.
In the meantime should you require any further information please feel free to contact email@example.com
We have now resolved the issue with connections to our data center and this appears to be a routing issue with 1 ISP.
We will be conducting a full review and post mortem to identify any steps we could have taken to prevent the issue.