Hornbill Trust
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Mar 27 2015

Telephone Issues – 27th March 2015

We are currently experiencing issues with calls inbound to our offices due to an ISP issue. This is not causing any service issue and our emergency line is still available. If you require any assistance please email cloudsupport@hornbill.com rather than phone and we will contact you.

Mar 13 2015

Scheduled Maintenance – March 19th at 2AM Server time

We can inform you that we will be upgrading all Supportworks instances to 7.6.2 SP1 on Thursday 19th March 2015 at 2AM server time (See release note Link below).

https://files.hornbill.com/supportworks/ServicePacks/SW-ESP-7.6.2-SP1-Release-Notes.pdf

This will require around 10 minutes of downtime during which your services will be unavailable.

This is a server side upgrade only (No changes to any template\configuration) and post upgrade there will be no need to upgrade your client.

If you have any queries concerning the upgrade please feel free to contact cloudsupport@hornbill.com

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

Platform Uptime Last Month
Platform Uptime This Month