Hornbill Trust
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Jul 02 2014

Notification of NON-Impacting upgrade on 9th July 2014 – USA Data Centres

We are planning to upgrade our infrastructure that hosts our US instances on Wednesday 9th July at 04:00am CDT  This is expected to take around 2 hours and should NOT impact availability of instances in any way.

The upgrade is to underlying server used to host the instances and not the actual instance or the Supportworks server (No client change will be required).  All our testing has shown (along with 3rd Party vendor confirmation) that there should be no downtime required, however as with all maintenance there is a chance that it doesn’t go to plan (In the unlikely event we would expect no more than 30 minutes of downtime as we will simply revert the changes).

If you have any queries concerning the change please feel free to contact cloudsupport@hornbill.com

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

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