Hornbill Trust
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Aug 30 2012

Scheduled Maintenance (7 September 2012)

We are planning to carry out maintenance on your Supportworks instance on 7 September, during the agreed window of downtime for a period of at most 1 hour. During this period of downtime, your Supportworks instance will not be available. The maintenance work will involve:

If you have any questions/queries regarding this maintenance work, please do not hesitate to contact us on cloudsupport@hornbill.com

Aug 16 2012

Outage (16 August 2012, 6.42am – 6.48am)

Some customers may have experienced problems with their Supportworks instance this morning. This was due to an outage at our datacenter. The Cloud Support team were alerted to the problem as soon as it occurred; they notified the affected customers and resolved the issue within 6 minutes. We apologise for any inconvenience this may have caused. If you have any questions or concerns, please do not hesitate to contact cloudsupport@hornbill.com.

Aug 08 2012

Scheduled Maintenance (16 August 2012)

We are planning to carry out maintenance on your Supportworks instance on 16 August, during the agreed window of downtime for a period of at most 1 hour. During this period of downtime, your Supportworks instance will not be available. The maintenance work will involve:

If you have any questions/queries regarding this maintenance work, please do not hesitate to contact us on cloudsupport@hornbill.com

Accreditations

IS588876

Uptime SLA

99.5%

Uptime Target

99.95%

Platform Uptime Last Month
Platform Uptime This Month